As the Creative Director for TWC’s Converged Technologies Group, I’m not only responsible for the user experience and user interface of our video products, I’m also responsible for all the field documentation necessary to deploy and maintain our video products. To serve our internal customers we created the CTG Product Support website. Here you will find all the needed release documents, tech bulletins, and the catalog of service logos that we create and distribute. It also serves as a hub for feedback and service requests. After a recent survey of our most frequent customers, and a corporate-wide re-branding, we redesigned and relaunched the site.